A New Capital of Call Centers
Over the last several years, a peaceful revolution has been reshaping the call center business: the rise of the Philippines, a former Concerted States colony that has a large population of young people who refer to lightly accented English and, unlike many Indians, are steeped in American learning.
More Filipinos — about 400,000 — than Indians now dissipate their nights talking to mostly American consumers, industry officials said, as companies like AT&T, JPMorgan Track and Expedia have hired call centers here, or built their own. The jobs have be received b affect from the United States, Europe and, to some extent, India as outsourcers followed their clients to the Philippines.
India, where offshore call centers first took off in a big way, fields as many as 350,000 call center agents, according to some bustle estimates. The Philippines, which has a population one-tenth as big as India’s, overtook India this year, according to Jojo Uligan, governmental director of the Contact Center Association of the Philippines.
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